Shipping policy

At Purevance, we are committed to processing and shipping orders as efficiently as possible. Our goal is to provide a reliable delivery experience while keeping customers informed throughout the fulfillment process.

Order Processing

After an order is successfully placed:

  • An order confirmation email is sent to the email address provided at checkout

  • Most orders are processed within one (1) business day

  • Tracking information is provided once the order has shipped

  • Estimated total delivery time, including processing and transit, is generally between 3–6 business days

Processing Schedule

Orders are processed and shipped Monday through Sunday.

Orders submitted before 5:00 PM local time are generally shipped the same day. Orders received after the daily cutoff time are typically processed during the next business day.

While we strive to maintain these timelines, processing times may occasionally be extended during holidays, severe weather events, carrier disruptions, or periods of unusually high order volume.

Shipping Method

Most orders are shipped using USPS Ground Advantage or a comparable carrier service when necessary.

Once a shipment has been dispatched, customers will receive tracking information that can be used to monitor delivery progress.

Estimated Transit Time

Shipping transit times generally range from two (2) to five (5) business days depending on destination, carrier operations, weather conditions, and other factors outside our control.

Delivery estimates are provided for informational purposes and are not guaranteed.

Shipping Rates

  • Free standard shipping on orders over $20

  • Flat-rate shipping of $4.95 on orders under $20

Any available shipping charges will be displayed during checkout before payment is completed.

Tracking Information

A shipment confirmation email containing tracking details will be sent once an order has been handed to the shipping carrier.

Customers may use the tracking information provided to follow the progress of their shipment directly through the carrier's tracking system.

Carrier Responsibility After Shipment

Once an order has been transferred to the shipping carrier, transportation, delivery timing, and package handling become the responsibility of the carrier.

Purevance is not responsible for delays, delivery interruptions, loss, theft, or damage that occur while a package is in the possession of the shipping carrier.

If a package is delayed, lost, damaged, or marked as delivered but cannot be located, customers should contact the carrier directly using the provided tracking number or submit a claim through the carrier's claims process.

Shipping Address Accuracy

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Purevance is not responsible for shipping issues, delays, or delivery failures resulting from incorrect or incomplete address information provided by the customer.

For More Information

If you have questions regarding shipping, tracking, or delivery, please contact us using the information below.

Business Name:
Purevance

Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

Business Email:
info@trypurevance.com

Business Address:
1309 Coffeen Ave Ste 1200
Sheridan, WY 82801